Q: How do I get my frame / part to you for service?

A: Please contact us for information on your specific project before shipping frames, forks, or components for any repairs, modifications, refinishing or other services.

Note: Customers are responsible for ALL shipping costs.

Shipping to Ti Cycles

Customers are welcome to drop off at our Portland facility with a scheduled appointment. Please contact us to arrange and appointment for drop-off. We are generally in the shop Mon-Fri 9am-4pm and available on weekends by appointment.

Preparing for shipment:

  1. Obtain Prior Authorization from Ti Cycles. Ti Cycles is not liable for any items shipped to our shop without specific instruction to do so.

  2. All parts and components need to be disassembled/removed from frames and forks to allow for proper cleaning and sterilization prior to welding. Frames being sent in for any work requiring welding should be delivered stripped of all parts including headset, bottom bracket, bearings and cleaned unless as otherwise directed by Ti Cycles.

    We are happy to handle the dis-/re-assembly for you if necessary. Our rates for assembly services are $125/hour.

  3. Packaging: Please take care when packaging your items to prevent damage. Most any local bike shop will be more than happy to supply you with bike boxes or other shipping materials that they must otherwise recycle on a regular basis. Please be sure that the box and materials used are appropriate size/structure for the items that you are shipping to arrive without damage.

    Careful packaging only needs to protect the parts from excess movement and/or abrasion with other parts or the box material. It is not necessary to mummify your parts in foam or tape that require careful cutting in numerous places to remove.

    Please do not use packing peanuts, they do not protect items, make a mess in our shop and the small particles are difficult to clean up.

  4. We strongly recommend shipping with insurance for a value you feel comfortable with as compensation should the package be destroyed or lost in transit. It is rare, but it does happen. We prefer and strongly recommend FedEx or BikeFlights for shipping frames and forks. Use standard UPS at your own risk.

  5. Please include your full contact information -- name, address, phone, and email -- as well as any specific return shipping instructions along with your inbound shipment.

TI CYCLES FABRICATION
15707 NW McNamee Road
Portland, OR 97231

Return Shipping to You

When work on your project is finished we will send an invoice for any balance due and the cost of return shipping when applicable.

We are more than happy to ship on a customer account when requested. To streamline this process please send a pre-paid return shipping label with your inbound shipment.

For packages shipped by Ti Cycles Fabrication the actual rates at the time of shipment are applied. We primarily use FedEx Ground or USPS Priority Mail for outbound shipments.

All outbound parcel shipments from Ti Cycles Fabrication will include a tracking number. Once an outbound package is transferred to the shipping carrier it is literally out of our hands and the only information available to us is via the carrier’s tracking system which may or may not be updated in real time.

International Shipping

We ship worldwide and are more than happy to facilitate return shipping to locations outside of the United States.

International shipping rates are calculated for the actual package at the time of shipment. Any estimates provided are estimated and can change at any time due to a number of reasons beyond our control including seasonal and daily fluctuations in carrier rates.

Please note that any customs clearances and/or import duties or fees are the sole responsibility of the customer.